No returns or refunds can be made on personalized items, only if the item is deemed faulty. Customers will be responsible for the return shipping and handling charges. Strictly no refunds, exchanges or returns on sale or promo items. No refunds will be issued on pre-orders or back ordered items. Lead time for back orders may take up to 3 weeks.
If items are deemed faulty by SUKOON_ZA a replacement item will be shipped where possible subject to stock availability or a credit note issued.
The onus is upon the customer to first deliver the “faulty” product back to sukoon. Sukoon will not be responsible for the return cost involved.
Refunds are processed between 3 to 7 business days via Payfast.
Wrong Size
We will not be held liable for incorrect items it is the customer’s responsibility to select the correct model, size and color of the product. As all descriptions of the products and sizes are available on the website.
Colour Variation:
Pictures provide an approximate guide to how the product will look. However, colours may vary in different lighting locations and from different angles – this is also due to differences in phones/ cameras / monitors and devices
Terms and Conditions
• Please provide correct spelling for personalisation. Sukoon_ZA
will not take responsibility for incorrect arabic if the arabic was not
provided for by the client.
• Lead time: 7-14 working days to process and dispatch once payment is received
Please refer to our business policy and updates on Instagram @sukoon_za
-Additional fee will be issued for additional print requests.
-SUKOON_ZA is not liable for any damages or delays once your order is in transit and with the courier.
-Sukoon_ZA has the right to decline an order at any time and will issue a refund if payment has already been made.
SUMMARY
1. No Complaints will be entertained after 1 day of receiving the item.
2. Strictly no returns or refunds
3. In the event of a mishap, the customer will be required to courier the item to @sukoon_za.
4. Sukoon_za will not be liable for any costs involved with this.
NB: If the customer has made a complaint within one day of receiving the item, sukoon will attend to it. However, if the customer prolongs in reaching a consensus (eg: does not reply to the solution within 2 days) Sukoon will no longer be liable to issue any refund or replacement or resolution for the complaint. As this gives the client enough time to use the products in the interim.
Shipping
Standard Shipping
All purchases are shipped through the courier guy in South Africa, Sukoon_Za is a strictly online company and does not have any pickup or collection points.
Please visit www.thecourierguy.co.za for more info. The Courier Guy │ Worldwide Express
Before purchasing, please understand that that the onus is upon you (as the customer) to track and be informed on the status of your package. Sukoon_Za will provide tracking numbers to the customer once the package is dispatched.
Once the package has been dispatched, Sukoon_Za will no longer have control over it. In cases of errors, damages or delays caused by the courier, we will assist to resolve the issue to the best of our abilities, however we WILL NOT be held liable or responsible for any delays or damages during transit.
Our products are shipped from Vereeniging, South Africa and delivery times may vary depending on location. We can advise but cannot GUARENTEE an exact time or date of delivery. Therefore, please ensure that your orders are placed timeously with us.
During sale periods or backlogs, dispatch times may increase- Sukoon_ZA will continuously post updates on social media to keep you informed of any delays.
Currently, we only ship within South Africa. If you would like to purchase from another country, please email info@personalisedbysukoon.com
Need help?
Contact us at:
Contact
0636841320 – WhatsApp enquiries only
Instagram sukoon_za
info@personalisedbysukoon-com